Contact
Use this page for anything to do with the site itself: a figure that no longer matches the operator’s terms, an offer that has changed, a broken page, or a commercial enquiry. Corrections go to the top of the pile.
Pick the Right Route
Three different desks. Choosing the right one is the fastest way to an answer.
Corrections
A wagering figure, a payout rate or a withdrawal window that no longer matches the operator’s terms. Tell us the page and the field.
Operators & Partnerships
Commercial enquiries, licence updates and listing questions from operators and affiliate teams.
Company & Legal
Data requests, compliance questions and anything addressed to the company, not the editorial desk.
What Happens to a Correction
The same four steps, whether it comes from a reader or from the operator.
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We Find the Claim on the Page
Tell us the URL and the field, and the first step takes seconds instead of an afternoon of searching.
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We Check It Against the Source
Offer figures go back to the operator’s own terms; a licence question goes to the UKGC public register. We do not take a correction on trust, including one sent by the operator.
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The Page Is Updated, or It Is Not
If the source backs the correction, the field changes and the page’s Last updated date moves with it. If the source does not, the page stays as it is.
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You Get an Answer Either Way
Including when the answer is that we are leaving the page alone, and why.
Send Us a Message
Please include the page you are writing about. We read everything; we answer anything that needs an answer.
Who Will Read It
Messages about the content go to the two people whose names are on it.
Anything about licensing, advertising rules or responsible gambling.
What We Cannot Help With
We are a comparison site, not a casino. Some things have to go elsewhere, and this is where to send them.
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Your casino account, balance or withdrawalWe hold no accounts and no money. Contact the operator first; if it cannot resolve the complaint within eight weeks, take it to the ADR provider its terms must name.
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A bonus that was not creditedBonus terms are the operator’s, not ours. Its support team is the only route to having one applied or reinstated.
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Reporting an unlicensed siteReport it directly to the UK Gambling Commission, which regulates gambling in Great Britain.
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Help with gambling itselfFree, independent and confidential support is available from GambleAware, the National Gambling Helpline on 0808 8020 133, and GamStop. Please do not wait to ask.